Returns & Refund Policy

 

Here at Youfind, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever. We offer a 30-day return on most of our products.

Please read the conditions and exclusions below:

Conditions

  • Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused.
  • Any accessories, manuals and gifts included with the item must be returned.
  • All labels and tags should be still attached.
  • The product being returned is not on the exclusions list below.
  • Return shipping is at the buyers’ expense.
  • Original shipping charges (including rural delivery fee) will not be refunded for change of mind returns.
  • Please make sure you have your order number handy to make the process as smooth as possible.
  • Once approved, you’ll be provided with the return details and a unique return number.
  • All returns must have a valid return number in order to be processed.
  • When we receive your item back our team will do a quick assessment then issue you a refund for that product.

Exclusions

  • Health and beauty products, including cosmetics and fragrances.
  • Hosiery, underwear and swimwear.
  • Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.)

If your item is damaged or faulty, please return it to us as soon as possible. We will test and conduct a review of the product. If the product has no issues and is not damaged, we will have to send it back to you and the buyer will have to pay for the return postage.

If your item is deemed damaged or faulty, you will be entitled to a replacement or refund if the issue is considered to be a major failure. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you will be entitled to have the goods repaired or replaced. If the goods are deemed to be faulty we will refund the return postage cost.